1) Call us at
1-864-223-3700 or 1-866-4-926-926
toll free, or email us your phone number and a best time to call
We have several lines that receive your calls. If you get
the message center, we are all helping other people. If leaving
a message, it helps to repeat your phone number twice. If we
know what the message is about, we can often be ready to go when
we call back.
2) Mail your
3003 County Farm Rd
Greenwood, SC 29646
Have the basic info we
need. Your Name, Address, Phone, What you need, with size &
color. Email address too, if you have one. Check enclosed. Here, at the
bottom of this page, is a sheet you can print off if
needed. See Shipping info Below.
3) Sometimes our phone lines are very busy. Sometimes,
you just want to go ahead and order something now, while it is
on your mind, and we might not be open because it's midnight in
SC, although daylight in Hawaii.
carts are little more than a form that is automatically emailed
to the company. Many shopping cart programs, that are
affordable to small business, do not let you easily find your
page through a search engine, like Google or Yahoo. All the
clutter that makes the cart work blocks some of those searches.
If you want to come back to a Cultured Cowboy page, just
bookmark it or add it as a favorite until you finish with
You can email orders safely by using two emails. This is a good method
that a European customer taught us. Give us your shipping
address and billing address, as well as the items and
quantities. Be sure a phone number is included for any delivery
problems. Split the payment information using this format of
alternating blocks of numbers 4321 ---- 1234 ---- 123 (3
digit code on back). Expires month of ------ .
Then in the second email, use ---- 1234 ---- 1234.
are delivered in packet form and no one can possibly intercept
and put both together, all packets from both emails to complete
the info, except the intended receiver. A neat idea, very
safe, and it
works whether or not your computer connection is
If you had
a card with this number and expiration: 4301 6500 2006 1234
Expires 12/31/2011 and the three digit code (last three numbers)
on the back of the card just above your name is 345 ,
1st email with the first and third sets of credit card numbers,
and the three digit code on the rear of the card. Separate with
X's. Example: 4301 xxxx 2006 xxxx 345 Expires
month of 12.
a 2nd email with the second and fourth set of numbers, and the
expiration date. Separate with X's. Example:
xxxx 6500 xxxx 1234. Expires year of 2011
insures the security of your card, even if there is no indicator
of a security lock showing on your computer...because all email
is traveling in many separate packets. No one can intercept
two randomly and get your two, to put them together, except the
intended receiver, There are too many emails, all traveling in
many packets, all over the place, and they re-establish
themselves by ever narrowing MAC addresses of the intended
Payments can be made through using PayPal to: email@example.com.
Notify us if PayPal is used on the form below.
God Bless. Chuck
PS: Yes, you
can email an order and keep shopping. If we get several emails
from you, we will try to get them all together for best shipping
rates to you. Also, many of our repeat customers just refer us
to reuse the credit card of their last purchase. Although this
information is not available to everyone working here,
accounting uses a separate network so it can track old sales and
retrieve, if YOU want us to.
HOW MUCH IS
does not tie the amount you spend with a dollar amount of
shipping. This is commonly done with shopping carts, because it
is almost the only way to do it without spending millions on
integrated software and hardware systems. When you ask for
Shipping and Handling charges, we try to get really close for
you, often checking a couple carriers. We do not like companies
that charge crazy prices for shipping and handling either. That
ruins trust. Most of our products have steep discounts so that
even with S&H, you get real savings too.
we need a complete address to figure the shipping. The right way
for you, is not
to tie it to $ spent, but to actual weight, and measurement of
the package. Then, to which address delivery zone? Using Fed X, UPS and
several other shippers, a residence, or home business cost more
than a business district delivery. Priority Mail does not
distinguish residential costs from business districts as much as
times, we try to ship your orders complete. Sometimes, products
may come from different warehouses. Sometimes we can drop ship
from a maker. We try to do what is best for you.
the size of the box makes a delivery of one product cost more
than another. For example, a $900.00 flex-lite saddle is shipped
in a box that is probably 32 X 20 X 20. A $900.00 ring is
probably in a box that is 9.5 X 7.5 X 2.5. Sometimes insurance is
almost nothing. Sometimes it does add a few dollars.
thing is, when you have a return to us, we give a low risk
business district location, so the return cost is at lowest
possible cost to you. And someone is always there during
delivery times, so the item is received properly.
1521 Bypass 72 NE
Greenwood, SC 29649-2214
want to give you the best right prices! Your invoices will
have all S&H details you need to keep your accounts in
order. And we can give a pretty close estimate before the fact
too. Thanks and God
Common Shipping and Handling
A belt, or two, not too fancy with lots of metal. $6.00 to $7.00
Heavy metal belt or two. $6.49 to $7.89.
Box with 3 shirts. $8.89 to $11.89
Small Hat in box. $8.89 to $12.89
4 in brim hat in hat box, $9.89 to $23.89.
Kids boots about $8.89 average.
Adult boots 13 inch top. $14.00 average.
Buckaroo boots. About $19.00 average.
Saddle box 28x20x20. $35.00 close to SC, $60.00
middle of the USA, up toward $90.00 on the back side of a
mountain in Oregon.
Easy way for you to estimate shipping: Use our address above for
shipper address. Use your address for delivery address. Go to www.usps.com
(postal priority mail with delivery confirmation and insurance
to the amount of the product, or www.ups.com
with the options you need. (UPS insurance is needed on all
orders over $100.00. 1st $100.00 is included.) estimate
size of box and weight. The larger the box, the more a system of
size of box affects the shipping more than the weight.
If you make a
mistake on shipping, we will credit you back, toward your next
purchase, send back money with the item if you really guess
high, or call you for the difference if you really guess low.
Life is easy!
WHAT ABOUT DELIVERY TIMES? AND CONFIRMATION
1996, we began using Your Last Name, Your First Name, then the
Product Name as a confirmation code. It works. If you call to
check on a shipment, we will ask for your name and the item.
Those long numbers are hard to keep in memory. Example:
have a real store. We carry a lot of inventory. More than most.
But, one of the great things about the Internet is that we can
put entire catalogs from manufacturers online. You can see it
all, then order what you like. Most internet sites carry the top
5 or 10 products only. True, many people like the same things,
but isn't it great to see it all? We cannot possibly carry
everything in every size at all times. So we use our store, our
warehousing, and warehousing from distributors and vendors to
keep things moving out as fast as is possible.
we have an item in stock, normal delivery is three days to a
week. If it comes from a distributor or manufacturer, it takes
another half day to a week to get through their paper trail.
Sometimes we may have part of the order and hold it a few days
to get it all for you. Sometimes, it is on a production schedule
by the maker, and we call you back, or email approximate
delivery time based on their expectations. If there will be a
long delay, we like to ship what we have and then ship the
balance when it is ready.
made items, and custom sizes can take longer. Some wedding
dresses, and made-for-you saddles or show blankets come to mind!
So we keep a lot of these items ready to go. But some days, we
can sell out in a day. Ely shirts are basic Western and usually
available, but Cumberland styles go fast. Order group shirts as
soon as possible.
ordering is best begun in August through November, though we
usually have enough stock to ship out on Christmas week
believe in paying our suppliers as we go. They use our credit
card, just as we use yours. We found this saves accounting time,
and thus shortens your delivery times. It keeps us in good cash
position for you. And sometimes, not always, cash gets product
to us when someone else owes a supplier a lot of
keep cash flow moving, on items that will take a while to get,
like a saddle, or wedding dress, we can bill a down payment at
the time of order, and the balance when it is ready to ship. On
items that are ready to ship soon, we usually bill as soon as we
get it all together.
can work out long distance layaway plans for you too. Some
ladies need a little time to pay for the wedding dress of their
dreams, and even if we have it in stock, we can work with you on
payments. In fact, anything in the store can be placed on
Layaway. Layaway has been a part of our business for over 32
Deliveries: We do everything humanly possible to get all
gifts to you in a timely manner. We understand the rush involved
in busted rodeo equipment, or times when you just found our site
a few days before you need the item. If we can get it, we will.
If we cannot, we will try to refer you to another store who
might be able to get it in time. As soon as we find a delay from
a maker, we will inform you. If we can't get you on the phone,
an email address is real handy!
time you need to use it - We have a gift certificate on the
front page of our site. You can print it, then print a picture
of the item, and give these while the actual article is being
Happiest New Year and may the joy of God's
love bless you and your family this day and everyday,
Just copy & paste
into your email, or copy and mail, this
Easy Order Form:
|1st item Maker:
|2nd item Maker:
|3rd item Maker:
|4th item Maker:
Address (if different from shipping):
PO: your purchase order number if
needed for your internal tracking. Our Confirmation numbers are
your Last name, First name, Maker. (ex SmithJaneJustinBoot -
people can remember their names easier than a long number.)
Date: date you are ordering
Phone: needed for a delivery problem
by shipping agent, or out of stock, or such as that.
In Care of: going to somebody as as
gift. going to a company address. keep yer nosey hubby out of
Email: "ditto" phone
info. sometimes we just need to confirm, question, or
thank you. NO SPAM. Every now and then an email special. Opt out
if this bothers you. Last year we sent 2 emails to our general
list. 2012 year we hope to do 1 per month.
Maker: who made it. we use real
vendor numbers so you know you are getting what you desire.
Sometimes more than one maker uses the same number.
Style#: what it is you want.
Size: Color: We want to verify what you ordered is
the size and color you want.
CC Price: CC Price is our discounted
price. Often, by cross referencing price and item, this helps us
know you are getting what you intended to get.
Quantity: how many.
2ndChoice: alternative, if the 1st
choice is not available. Like a kid's boot in Pink, but Red
would be an alternate, or a green horse blanket, bur tan would
be OK. If left blank, we know there is no alternative to
Special Specs: Line engraving on
buckle, customization of saddles, hats, anything else. Fast
Notes: Anything else you think we
need to know. Wedding or Birth date deliveries - We need to
Ship Preference: do you need RUSH
delivery? prefer UPS or USPS? Wedding Date?
Rush Ship OK: we will use faster
shipping, at the shippers' higher delivery rates, given your
Cancel Date: quit my order if CC or
maker cannot deliver by the date you provide. Cards are normally
not charged until shipping time. not time of order. If there is
a problem or delay, we know about, we do not charge you or will
refund you, until resolved. CUSTOM ORDERS MAY NOT BE CANCELABLE
ONCE TAKEN. Call us if in doubt. (ex: many Wedding dresses.
custom saddles - not saddles with a small alteration preference,
but saddles made for you alone. Custom boots. If we know we
cannot make your date when we start the order, we will inform
you then, so there are no worries about
charges/refunds/lost sleep/ lost religion/etc. If a maker has a
delay, you and we both gotta work it out, best we can.
CC#: If emailing this
form, give half in 1st Email, half in a second (Ex. 1st email
4321-xxxx-1234-xxxx-123 month of
exp. then 2nd email
xxxx-1234-xxxx-4321- year of expiration. Nobody can access
both emails except the intended receiver. Very
secure. If Mailing, Postal tampering is a Fed offense. It
can all be on one form.
Check#: the number of the check
you are using. This can be a money order, bank check, personal
check, whatever. Please, be sure all checks are made out in US
Credit Memo#: you are using a credit
from a previous order. Gift certificate, or maker's coupon
(put $ amount)
PayPal ID: your PayPal ID, if using
PayPal Date: Date you made the
payment transaction. (Helps us track it.)